The Customer will have a maximum period of fourteen (14) calendar days from the delivery of the work to cancel the purchase. Once this period has elapsed, the return will not be possible.
The withdrawal will not be possible in those cases in which the work acquired through the Web Page had been created by the author according to the specifications of the Client or clearly personalized.
In order to exercise the right of withdrawal, the work must be in the same condition in which it was delivered. To exercise the right of return, the Customer must send an email to the address Miquel@miquelcazanya.com, indicating the desire to return the work.
The refund will not be made prior to verifying the receipt and condition of the work. The artist reserves the right not to reimburse if the returned artwork is not in the same condition as the one delivered to the Customer.
In case of cancellation, the Client will be responsible for the cost of returning the work. In case of return from the Canary Islands, Ceuta, Melilla or other destinations with customs control, will be additionally charged to the customer the costs of customs clearance and local taxes, if any.
Return of defective artwork
In the unlikely event that your artwork arrives damaged, the artist will work with you to fix it, although you must notify the artist within fourteen (14) calendar days from the delivery of the artwork, by email to mc@miquelcazanya.com.
Since most of the artworks are sent framed, in the unlikely event that the artwork arrives damaged, it will most likely be in the frame. In such a case the artist agrees to pay for a frame of the same value as the one delivered with the artwork.
If you decide to return the damaged artwork, the same return policy will apply but in this case the artist will also reimburse you for the original shipping costs.
Upon notification, the artist will provide you with instructions on how to return the artwork, at the artist's expense.
The existence of slight differences between the appreciation of the artwork online and the artwork purchased, especially regarding the colors of the artwork, will not be cause for return of the artwork. However, in such cases, the right to return the artwork is not affected.
Damage attributable to the Customer as a result of improper use or conservation of the work: exposure to very intense light, liquid substances, etc., may not be considered as defects in origin.
Reimbursement of the price of the work
In the event of exercise of the right of withdrawal, the Customer shall be entitled to a refund of the price of the work, plus ordinary shipping costs (additional costs corresponding to the selection of a shipping method other than ordinary shipping, such as express shipping, will not be refunded), provided that the returned work is in the same condition in which it was delivered.
